Frequently Asked Questions

How much does the delivery and pick-up cost?

If the cost of your camping rental or outdoor gear rental is under $100, there is a $25 delivery fee.

If it's over $100, it's free! 

What if I want to rent it for more than a weekend?

You can rent Packlist items or kits for up to 30 days. For the kits and larger items, discounts apply for over 3 days, and larger discounts for over 7 days. If you want to rent for longer than a month, we would be happy to give you an even better deal! Please email info@packlist.ca to arrange it. 

Is your gear clean and safe?

Very. We always clean and sanitize each and every rental item that comes back to us. Recently, we have worked with an Infectious Disease Specialist from the Centre for Disease Control to finely tune our procedures during Covid. This is why we are cleaning/sanitizing our camping rentals and outdoor gear rentals and then isolating them for 48 hours. This may have an impact on our product availability, and for that we apologize. 

Can I pick up my rentals in person?

Yes! We don't have a storefront, but can arrange for pickup and drop off location in East Vancouver most evenings.

Can you customize a package for me?

Yes! Send an email to info@packlist.ca with all the details of your trip and we'd be happy to customize a package for you. 

Can I order, for example, a three-person or seven-person package?

Sort of! The best option is to rent a two- or four-person camp kit and add items from the individual rental selection. Say, for instance, you want a six-person kit, you can rent the four person kit and add a two- or three-person tent, two sleeping bags, two sleeping pads, two pillows, two camp chairs, two headlamps, and a cook set. That would sort you out perfectly. If you have any questions, we can help! We love helping people get outdoors. Email us at info@packlist.ca.

Do you have any ideas about where I can go camping?

We do! We are working hard to get a camping and hiking guide section up on the website, but British Columbia is a big place, so that's a lot of work (though the research is super fun.) In the meantime, email info@packlist.ca and we can try to answer your questions. We love the outdoors, we spend a lot of time out in the mountains, and we are always happy to help. 

I have more questions!

Well, we have more answers then! Send your questions or comments to info@packlist.ca and we'd be happy to answer them.